As per the United States Department Of Transportation 14 CFR Part 382: Non-discrimination on the Basis of Disability in Air Travel, any guest traveling to / from the United States on Jet Airways encountering, any kind of discrimination can ask any crew member or a ground staff for a Complaint Resolution Official (CRO).

The Jet Airways CRO’s have been trained and made aware of the norms and regulations of this act and will be glad to assist you with any query or issue resulting from any kind of discrimination.

Guest(s) can obtain a copy of the US DOT Part 382 (Non-discrimination on the basis of disability in air travel: final rule) in an accessible format from the DOT by any of the following means:

• By telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
• By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
• By mail to the Air Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave., SE., est Building, Room W96-432, Washington, DC 20590
• On the Aviation Consumer Protection Division's website (http://airconsumer.ost.dot.gov)