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General Policies | Privacy and Security Policies | Spam Policies


Cancelled Flight
In the event of flight cancellation, the following will be provided to our guests

  • Full Refund (cancellation penalty waived) OR
  • Transfer to Jet Airways flight wherever possible

Flight Delay (more than 2 hours)
In the event of flight delay more than 2 hours, the following will be provided to our guests

  • Full Refund (cancellation penalty waived) OR
  • Transfer to Jet Airways flights wherever possible

Please note:

  • No beverages / refreshments / conveyance to be provided
  • No Compensation / Hotel accomodation to be given
  • Incase of misconnections, Jet Lite will not be responsible for misconnections on carriers other than Jet Airways / Jet Lite

Security Check of Guests and their Hand Baggage
As per Government of India Regulations, for security reasons, all guests at Indian airports will be frisked and their hand baggage checked by the security staff before boarding the flight.

Missing / lost / damaged baggage
While we take utmost care that your baggage arrives in proper condition, there may be occasions when baggage may be damaged or misplaced. In such a situation the guest should immediately report the damage / missing baggage to our ground staff on arrival, before leaving the terminal building.

Further a Property Irregularity Report (PIR) has to be filed, which will be done by the staff. The case then will be settled as per company policy. Please note that once the guest leaves the terminal building without registering a complaint of mishandled bag, Jet Lite will not be in a position to settle the claim.

Our liability for loss to baggage is limited to INR 450 per kg on domestic flights within India and USD 20 per kg lost on international flights, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. We assume no liability for fragile/perishable articles or already damaged items.

Lost Ticket
In a situation where a guest has lost an unused ticket / Miscellaneous Charges Order (MCO), a Form of Indemnity (FOI) must be filled and signed by the guest requesting either refund or the issuance of a replacement ticket. Please note that FOI signed by travel agents or any representative on behalf of the guest will not be accepted. In case of a domestic ticket, along with the FOI, it is also important to obtain a First Information Report (FIR) from the police station. On receipt of this information the ticket will be blacklisted to ensure that it is not misused. The refund will be processed one year from the date of issue of ticket.

Electronic Devices on Board
Many electronic devices like cassette players and lap top computers interfere with aircraft communications and radio navigation systems. Guests are requested to refrain from using these devices during take-off and landing. The instructions of the cabin crew must be adhered to at all times.

Use of Mobile Phones on Board
The Government of India prohibits the use of Mobile Phones on board at all times. Mobile phones when kept in 'POWER ON' mode affect the radio frequency on which the navigation equipment of the aircraft works. Even when the mobile phones are not being used they continue to make low-level transmission, when the power is on. Guests must therefore keep their mobile phones in the 'POWER OFF' mode, as soon as they leave the departure terminal, until the time they enter the arrival terminal at their destination station.

Carriage of Weapons / Ammunition in Checked Baggage by guests
According to the regulations of the Government of India and the Bureau of Civil Aviation security (BCAS) guests are not permitted to carry weapons, including firearms and ammunition either on their person or in their hand baggage.

A guest traveling on a domestic flight who has a valid license or authorisation may carry in his/her checked baggage a firearm and / or a limited quantity of ammunition provided this is declared in writing prior to check-in or baggage screening, whichever process is earlier. The firearm and / or ammunition must be packed according to BCAS regulations. Weapons such as knives, which do not come under the Prohibited Items list are permitted in checked baggage provided properly packed.

Live Animals
Carriage of live animals in our Boeing 737 aircraft is permitted only in the aircraft cargo hold provided the animal travels in an escape-proof, leak-proof container of adequate size, with ample ventilation. The container must be strong and not made of chewable material. The height of the box must be equal to the height of the animal in standing position and twice in width of the animal across and the cage needs to be properly secured.

The minimum packaging and handling requirements as published un the IATA Live Animals Regulations must be met.

Jet Lite policy does not permit the carriage of live animals in the cabin. Service or assistance animals cannot be transported in the guest cabin. They may be carried in the cargo holds of the B737 aircraft. They will be transported free of charge if accompanying a user with a disability.

Pets such as dogs, cats, household birds can be carried as accompanied registered baggage, other animals must be booked as freight.

Excess baggage is charged for the live animal including the weight of the container, irrespective of the Free Baggage allowance of the guest if the animal is carried as accompanied registered baggage. If the animal is booked as cargo, the cargo rates will apply.

Carriage of Infants
In the airline industry, an infant is a guest who has not yet reached the age of 2 years and is not required by law to occupy a guest seat. The acceptance of infants depends on the number of life jackets and the number of oxygen masks.

An infant when traveling must be accompanied by an adult aged 18 years or older. The acceptance of an infant will be on a One to One basis i.e. one infant with one adult. Infants less than 7 days old are not allowed to travel.

Carriage of Handicapped Guests
A guest is considered a 'Handicapped Guest' when his / her physical or mental condition requires individual attention not normally extended to other guests or he / she requires assistance during boarding, disembarking and evacuating the aircraft. Wheelchair services are provided to wheelchair users. To avail of this facility the guest has to inform our reservation staff at the time of booking and our Customer Service Staff at the airport will arrange for this assistance.

Carriage of Unaccompanied Minors
A child between the age of 5 years and 12 years traveling unescorted on a wholly domestic itinerary or between the age of 6 years and 12 years traveling alone is termed as an Unaccompanied Minor (UM). A child under 12 years is treated as an unaccompanied minor even though accompanied by a guest who is 13 years but less than 18 years.

The parent / guardian of the child has to fill up an 'Unaccompanied Minor Form' which can be collected at the time of reservation/ticketing or check-in. This form is filled in triplicate. In case the unaccompanied minor is traveling on two sectors with a change of aircraft involved, two sets of forms will have to be filled in.

We do not transfer Unaccompanied Minors where there is an overnight stay involved between connecting flights or the onward connection is from a different airport or the onward flight is on another carrier and there is more than 4 hours of transit time involved. In such cases, the unaccompanied minor must be received at the transfer point by a parent, relative or friend and handed over to the connecting carrier.

It is very important to fill up the UM form correctly with all details like address, telephone numbers, contact persons etc. at departure and destination stations. The parent / guardian of the unaccompanied minor are advised to wait until the flight has departed. This would help in the event of any delay / cancellation. We ensure that an Unaccompanied minor is not left unsupervised at any point of time.

At destination, the UM is handed over only to the person stated in the UM form. If necessary, proof of identity may be requested. In case the deputed person as stated in the form is not available, the child WILL NOT be handed over to any other person until approval is granted by the Parent/Guardian mentioned in the UM form who entrusted the child to Jet Lite at the point of origin.

Unaccompanied Minor Service Charge
Please be advised that the service charge levied for carriage of Unaccompanied Minors and Young Passengers on Jet Airways and JetKonnect has been revised for bookings effective August 21, 2012. Please find below the details

Flights Charge
Domestic India INR 1500 / USD 30
Short Haul Flights (India to SAARC/Gulf & vice versa and Kolkata - Bangkok - Kolkata) INR 3000 / USD 60
Long Haul Flights INR 5000 / USD 100

  • This is applicable per flight in the journey.
  • This is applicable only on 9W / S2 operated flights. For interline and codeshare travel, the Operating Carriers’ rules will apply.
  • A paid escort service (i.e. a dedicated staff member who travels on the flight with the child) cannot be provided.

Note: When two or more unaccompanied children from the same family are travelling together on the same flight, a single charge for up to two children will be levied.

© Jet Lite (India) Ltd.