Enhanced security at all airports within India

Based on an alert from BCAS, security at all airports within India has been enhanced.

• Guests are requested to arrive 3 hours prior to scheduled flight departure for International check-in and 2 hours prior to scheduled flight departure for Domestic check-in
• Increased physical checks of checked-in and hand baggage(s)
• Secondary security checks have also been increased
• Guests are requested to immediately report all unattended articles to the concerned authorities.
• All guests (Tele checked-in as well as Web checked-in) are requested to arrive well in advance for check-in.
• Web checked-in boarding pass will have to be authenticated by the airline staff before pre-embarkation / security checks.
• Please ensure you carry valid photo identification for seamless check-in and boarding

Terminal relocated at Delhi airport: 

Guests traveling on JetLite domestic flights from Delhi will depart from Terminal 1D.

Gates:

• Guests may enter from Gate 5 to 8

Check-in Location:

• Première guests, JetPrivilege Platinum / Gold members can Check-in at Row F
• Guests travelling in Economy class can Check-in at Row G
• Guests travelling on JetLite can check-in at Row H
  

Counter closure:

• Please note that Domestic check- in closes at 30 minutes prior to departure

Please note, that, Guests will continue to arrive at Terminal 1C (Our Current Arrival Terminal).

Afraid that the fog will cloud your travel plans this winter?
You can now get the latest updates on fog conditions by sending a simple SMS before you leave for the airport.

For alerts, SMS 'lite <space> flight number' to 56388
You can also call us at 3989 3333* or toll free at 1800 22 3020

With fog alerts you can now optimally utilize your valuable time and never wait endlessly at the airport again.

*Please prefix city code if dialing from a mobile phone. Local charges apply.

Policy for Guest Re-accommodation on domestic routes due Fog Disruption

In case of delays/cancellations communicated well in advance, guests are requested to check the flight status before leaving for the airport.

Guests traveling with tickets not issued from the station of departure on the following classes will be entitled for hotel accommodation, if available, in case of flight disruptions.

• Economy Class Fares booked and ticketed in W and Y.
  

Guests traveling with tickets issued in any other class, other than the above, will not be entitled to hotel accommodation and transportation in case of flights disruptions.

Guests traveling with tickets issued from the station of departure, on the above mentioned class will be provided with transport to the place of residence/hotel of up to Rs.1500/- . This will be paid in the form of an MCO (Miscellaneous Charge Order).  Hotel Accommodation will not be provided.

In the event of flight diversion guests traveling on flights diverted to stations other than the station of departure, irrespective of fare charged, would be provided with Hotel Accommodation, if available.

Cancellation rules for domestic flight disruption or reschedule
Cancellation rules will be applicable as per the fare booked and ticketed classes.

Exceptions:

• If the flight is delayed or rescheduled for more than one hour.
• If the guest misconnects his onward connection and the alternate which JetLite provides does not serve the purpose of his trip. The connection must be on the same Booking Reference (PNR) or proof of such connection must be made available.

Cancellation rules for cancelled flights
For flights that are cancelled, the applicable cancellation charges will be waived off.

Notice to customers travelling to/from Delhi, Chennai, Bengaluru, Jaipur, Lucknow and Srinagar
In view of enhanced security measures and secondary checks at Delhi, Chennai, Bengaluru, Jaipur, Lucknow and Srinagar airports, guests travelling out of these airports are requested to arrive well in advance for check-in.

Guests are requested to carry their identification documents, which we will be verified by the check-in staff, before issuing the Boarding Pass.

In case of Web check-in guests, please proceed to the check-in counter(s) to authenticate the boarding pass and verify your identification documents before proceeding for security checks.

Apart from the regular x-ray screening of checked-in baggage, physical checks of check-in and hand baggage will be carried out as per the laid down BCAS regulations.

Guests are requested to report all unattended articles to the concerned authorities immediately.